Replacement and return policy Receiving the shipment from the shipping company is an acknowledgment from the customer that the shipment is in good condition and has not been opened before receiving, however, Security Shield offers a replacement guarantee (for a month from the date of the invoice) if there is a manufacturing defect in the item provided that the product or item purchased without any trace is returned For use or damage due to improper installation or use, that is, if the item is in its original condition when purchased and wrapped in the original packaging, with the necessity of fulfilling the following conditions: - Bring the original packaging with all accessories, warranty certificates and manuals included in it. - The presence of the necessary front and rear stickers and stickers or which in itself is the guarantee provided by the manufacturer or the buyer to the buyer. - No product breakage or apparent misuse, no cutting or bending of wires, external or internal, and no defect in the overall appearance of the product or device as if it had been disassembled. - The one-month period provided by the Security Shield does not exceed the warranty period provided by the product or manufacturer to the buyer on the purchased commodity, device or product. - The absence of scratches in the interior or exterior paint of the products due to poor installation (using long screws other than their designated locations or scratching due to the use of sharp tools). - The return and exchange period is calculated from the date of receiving the order from the shipping company. - The replacement process may require the need to bring a report from the authorized maintenance agent that the product is defective and that it is under the manufacturer's warranty. - The product is not replaced with a different product unless the original product is not available in stock, in such circumstances we will ask the customer's approval before the shipping process to deliver the different product. - The Security Shield store gives customers purchase cards of the same value, and the process of shipping new products is at the expense of the customer, or at the expense of the institution, according to the nature of each transaction. The consumer also has the right to obtain an alternative product or refund the purchase value after deducting the fair use value. - In the event that the product is returned to other than necessary cases, such as a defect in the product or delivery of products in violation of the orders, or defects from the manufacturer, or as a result of damage during the delivery of the product, shipping fees or delivery fees will be charged to the customer. - The complaint is submitted through direct contact with us, or through the form prepared for this, or by e-mail.
